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  • Blackboard Open Education End of Life: June 30, 2021
    Support Bulletin/Security Advisory —Jul 06, 2020

    Article No. #: 000052520 —As a part of our commitment to delivering a portfolio of high-quality products to help our clients thrive in a complex and changing educational environment, our team has completed a full assessment of what would be required to continue developing and supporting Blackboard Open Education. We have determined that our teams and resources could better serve our clients by focusing in other areas or our portfolio, therefore, we have decided to discontinue support of Blackboard Open Education.   

  • Collaborate Ultra - File and Recording Storage FAQ
    Product Documentation —Jul 02, 2020

    Article No. #: 000040384 —This FAQ answers questions about Collaborate Ultra file and recording storage.

  • Collaborate Ultra - Upcoming changes to default behavior of recording sharing
    Support Bulletin/Security Advisory —Jul 02, 2020

    Article No. #: 000052462 —This article describes the new secure recording links feature that will be released in Collaborate Ultra version 20.13.

  • Student Submission Text Missing in Downloaded Zip File for Assessment
    Known Issue —Jul 01, 2020

    Article No. #: 000051822 —If a student uses the VTBE Editor to complete an Assessment, the submission text does not appear in a TXT file in the downloaded ZIP file.

  • Collaborate Ultra Version 20.13 Release
    Support Bulletin/Security Advisory —Jun 30, 2020

    Article No. #: 000052506 —We are pleased to announce the upcoming release of Collaborate Ultra version 20.13 on July 15 - July 16, 2020.

  • Course Memberships Public API Filtering By Role does not Support Custom Roles
    Known Issue —Jun 30, 2020

    Article No. #: 000051754 —Course Membership filtering by Role supports only the default Roles, and does not support custom roles. Additionally, Course Membership Filtering by Role supports only filtering by the Role Name and does not support filtering by the Role Id of the form exposed in the Course Roles Public API (_1_1).

  • Cannot Search Discussion Boards if Forums are Unavailable
    Known Issue —Jun 30, 2020

    Article No. #: 000051743 —If Discussion Forums are set to Unavailable either by Time and Date Restriction or Availability, the Search Discussion option does not work. Instructors and Admins are able to search each individual Forum, but not at the Top Level. If the Time and Date Restriction is removed or the Forum is made Available, Instructors and Admins are able to search at the Top Level.

  • Collaborate Ultra Client Impacting Infrastructure Maintenance on July 9, 2020
    Support Bulletin/Security Advisory —Jun 30, 2020

    Article No. #: 000052504 —Upcoming scheduled infrastructure maintenance. The scheduled maintenance windows on Thursday, July 9, 2020 for each region will be service impacting to Collaborate Ultra clients.

  • Breadcrumbs Missing Links When Opening LTI in Original Course View
    Known Issue —Jun 30, 2020

    Article No. #: 000051752 —When an LTI tool is present within a content area or folder within an original course, it only displays the course homepage and the LTI tool itself in the breadcrumbs. Instead, the whole path should be displayed. This means that students cannot navigate back to the last place they were at in the course after using the LTI tool.

  • Completed Attempts are Marked as 'In Progress' in Download of Grade Center
    Known Issue —Jun 30, 2020

    Article No. #: 000051689 —In Ultra Courses, completed attempts are marked as "In Progress" and scored when the Grade Center is downloaded.